We support you at every stage, from installation to re-purposing, re-sale, or end of life.

Andrew Engineering’s Service Department focuses on extending the life of your machine. We specialise in rail wheel shop equipment and machine tools that are designed to keep rail vehicles on track for years to come. We also have the largest range of Hegenscheidt, Simmons, Stanray and OEM spare and replacement parts.

Artboard 3 copy 15Service and Support

Specialty maintenance to extend machine life

  • Scheduled servicing and preventative maintenance inspections
  • Support throughout Australia and Asia Pacific
  • Breakdown call out support
  • Full service and maintenance reports
  • Asset service management
  • Spare parts supply
  • Control and software upgrades
  • Operator training

We support a range of rail equipment and workshop accessories including:

  • Underfloor Wheel Lathes
  • Portal lathes
  • Shunting equipment
  • Wheel set servicing equipment
    • Wheel borers
    • Wheel presses
    • Bearing presses
    • Axle lathes
    • Swarf conveyers
    • Automated handling
    • Metrology equipment
  • Bogie exchange system
  • Bogie rotators
  • Lifting jacks
  • Drop tables
  • Tram/train wash systems, including water treatment
  • Re-railing equipment

Artboard 3 copy 19Technical Service

Support to prevent loss of production

We have expert knowledge in diagnostics, remote software updates and machine configurations to prevent loss of production. Covering Australia and Asia Pacific, our technical service features:

  • Telephone support
  • Fast breakdown response
  • Sourcing of spare and replacement parts
  • Consignment stock management

Artboard 3 copy 20Service Agreements

Comprehensive and flexible

Andrew Engineering service agreements can increase machine productivity and reduce unplanned servicing costs. Our customised agreements offer:

  • Extended agreement time frames from one to five years
  • Fully flexible terms to align with site regulations
  • Machine servicing and total asset management
  • Spare parts and consignment stock management

Artboard 3 copy 18Overhauls

Upgrade, rebuild or overhaul.

We can extend the life of your machine with an upgrade or a complete mechanical and/or electrical overhaul.

Our project management team will create a comprehensive strategy to minimise the down-time of your machine. Overhaul strategies outline every stage in the process, from asset assessment and design to commissioning and spare part management.

Some of our customers